Frequently Asked Questions

Have a question? See below or contact us via email [email protected].

When making a booking, you will be asked to input your card details, but you won’t be charged if you fulfil your booking or cancel your booking within 24 hours. However, if you fail to cancel your booking within the time period specified or do not show up to your reservation, £5 per person will be charged to the card.

Yes! During the day dogs are welcome in all areas of the restaurant. Int he evening’s we will have an allocated dog area.  Please be sure to select the ‘dog-friendly’ section when booking online so we can accommodate your furry friends.

We also have some dog-friendly rooms available. Please click here to view more information about our rooms. 

We offer a takeaway service during the day however this is dependent on how busy we are. 

Yes, we are open all day, every day. Our serving times are as follows:

Breakfast: 9.00am – 11.30am 

Lunch: 11.30am – 4.30pm

Evening Meals: 5.30pm – 9.00pm

Our outside area is available on a first come, first serve basis. Our outdoor area is not available for evening meals but we can accommodate drinks. 

We are able to make accommodations for certain dietary restrictions with at least 72 hours’ notice.

Please notify us in advance of your visit if there are any dietary allergies or intolerances – we can then advise you on the best course of action.

We do our best to accommodate mild allergies but cannot guarantee that we work in a seafood, nut, dairy, gluten or allergen-free environment given the complexity of our kitchens and menus.

We would recommend bringing any prescribed medications with you to avoid any potential discomfort.

No we do not have parking. Parking is in the village square less than 100 metres away, plenty of free parking is available without time restrictions.

Yes, our gift vouchers are available to buy online for any amount and can be emailed directly to the recipient.  You can purchase a gift voucher here.

Gift Vouchers

Our gift vouchers are the perfect way to show your love or appreciation. Choose the value you wish to gift with a minimum value of £25 which can be put towards food, drink or accommodation at Bertram’s.

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